Returns & Exchanges

Returns & Exchanges

At Olanglab, we strive to ensure your complete satisfaction with every purchase made within the United States. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy tailored specifically for our customers within the USA market.

 

30-DAY RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@olanglab.com.Please note that returns will need to be sent to the following address: 17800 CASTLETON ST STE 665, CITY OF INDUSTRY, CA 91748

Upon acceptance of your return, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please be aware that items returned to us without prior authorization will not be accepted.

For your convenience and peace of mind, please rest assured that all costs associated with the return or exchange process will be covered by Olanglab.

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned:

  1. Personalized or customized items: Products that have been customized or personalized according to the customer's specifications may not be eligible for return unless they are defective or damaged upon arrival.
  2. Final sale or clearance items: Products marked as final sale or sold at a discounted price as part of a clearance sale may be non-returnable.
  3. Hazardous materials: Items classified as hazardous materials, such as chemicals or flammable liquids, may be non-returnable due to safety regulations.

Please get in touch if you have questions or concerns about your specific item.

 

EXCHANGES

Return and Repurchase: The quickest way to ensure you receive the item you desire is to initiate a return for the item you currently have. Once the return is accepted and processed, you can proceed to make a separate purchase for the new item you wish to receive.This method allows us to expedite the processing of your return and ensures that you receive your replacement item as swiftly as possible.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note that regardless of the payment method used, the refund processing time remains consistent.If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@olanglab.com.

You can always contact us for any return question at info@olanglab.com.

 

Updated April 16, 2024

Best Regards,

Olanglab