Shipment and Delivery

COSTS & DESTINATIONS

Currently, we only provide FREE shipping for all products to the lower 48 states in the US except Hawaii, Alaska and Puerto Rico. And we DO NOT ship to PO BOXES or APO.

     

    SHIPPING TIME

    • Handling time: 1-3 business days
    • Transit time:4-10 business days

    For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 4-10 business days for your shipment to be scanned by UPS/FedEx. 

      

    ABOUT SALES TAX

    We do not charge any sales tax on orders.

     

     

    SHIPPING CHANGES & ORDER CANCELLATION

    Before shipping

    • Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 8% of the product cost will be charged as a processing fee.
    • Change of Address: No charge fee.
    • Replacements and exchanges: No charge fee.

     

    After shipping

    • Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the product cost will be charged as a cancellation fee.
    • Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the product cost will be charged as a reshipping fee.
    • Replacements and exchanges: If you successfully exchange the item, $20 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the product cost will be charged as a reshipping fee.

     

    ORDER TRACKING

    You can track your order and shipping & handling information on your account if you have registered one on olanglab.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to info@olanglab.com.We will get back to you in 24 hours.

    If you haven't received the products, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.

     

    Updated April 16, 2024

    Best Regards,

    Olanglab

    info@olanglab.com
    （323）5561635
    Monday-Friday: 9:00 AM - 6:00 PM PST.
    17800 CASTLETON ST STE 665，CITY OF INDUSTRY, CA 91748